Refund Policy

Last updated: 24 August 2026

Every Recordify song is a custom-made digital product: original lyrics and music, written and composed from the story you share with us. This page explains when you are entitled to a refund and how to request one.

Why the standard 14-day withdrawal right doesn't apply

For online purchases, EU law normally grants consumers a 14-day right of withdrawal under Article 9 of Directive 2011/83/EU on consumer rights. However, Article 16(c) of that same Directive excludes goods that are "made to the consumer's specifications or clearly personalised" from this right — and that is exactly what a song written around your name, your story, and your memories is: once generated, it cannot be "returned" or resold as a standard product. This exclusion is implemented into Italian law at Article 59(c) of the Codice del Consumo, which governs this contract as our registered office is in Italy.

By purchasing, you acknowledge this condition. That said, we want you to be satisfied: below are the cases where we still offer a voluntary refund.

When you're entitled to a refund

• Order paid but never generated due to a technical problem on our end (for example, an unresolved generation-system error).
• Double charge or payment error attributable to Stripe or our system.
• Serious, objective error in the delivered file compared to what was requested (for example, the wrong recipient name, wrong language, or a corrupted/unplayable audio file) — this does not cover subjective taste on a style that still matches what was selected in the form.
• Prolonged non-delivery beyond a reasonable time relative to the chosen package, with no communication from us about it.

Satisfaction guarantee: free redo

For the same cases listed above — a serious, objective error in the delivered file compared to what was requested in the form — you can choose, as an alternative to a refund, a new free generation of the song, within 30 days of delivery. This guarantee also does not cover a change of mind or subjective taste on a style that still matches what was selected in the form.

What isn't covered

• Change of mind after receiving a correct song that matches what was requested;
• personal taste on the musical style or artistic interpretation, when genre, mood, and voice match what was chosen in the form;
• errors in the data you provided when ordering (names, dates, story details).

How to request a refund

1. Write to us at info@recordify.shop within 14 days of delivery (or of the purchase date, if the song never arrived), including your order number and the reason for the request.
2. We review the request and, if needed, ask you for more details.
3. We let you know the outcome within a few business days. If accepted, the refund is processed to the same payment method used for the purchase, via Stripe, within the payment network's technical timeframes (typically 5-10 business days).

For our general terms of sale, see our Terms & Conditions. For how we handle your data, see our Privacy Policy.

Contact

Easlybuy RCS
VAT number: IT02838240188
Registered office: Pavia, Italy
Email: info@recordify.shop